> ## Documentation Index
> Fetch the complete documentation index at: https://codking.tech/documentation/llms.txt
> Use this file to discover all available pages before exploring further.

# Branded WhatsApp – Checking Activity Logs and Understanding Replies

> Find where WhatsApp activity and customer replies appear in COD King.

# Checking Activity Logs and Understanding Replies

Once your WhatsApp number is connected, COD King shows customer replies in the **WhatsApp inbox**, and past activity is available from the **Business Brand WhatsApp** page.

## Where to find activity

* **WhatsApp inbox**: Go to **COD King → Settings → Notifications → WhatsApp inbox**. Every customer message shows here, so your team can reply from COD King.
* **Past activity**: On the **Business Brand WhatsApp** page, click **View past activity**.
* **Analytics**: Go to **COD King → Analytics**.

![WhatsApp inbox empty state with the Connect WhatsApp number button](https://mintcdn.com/codking/ViutZIoCweIz8q5q/images/bw-06-whatsapp-inbox-empty.png?fit=max\&auto=format\&n=ViutZIoCweIz8q5q\&q=85\&s=49354cbdc09231debcfe4d1c686b879a)

The inbox on the dev store shows an empty state until a number is connected. It has an **AI agent** button and an **Inbox settings** button in the top right.

## How replies appear

After your number is connected, each customer message appears in the inbox. Your team can reply from COD King.

> [!WARNING]
>
> **Needs verification:** Message statuses (such as sent, delivered, read and failed), timestamps, delivery and failure details, and reply fields were not visible on the dev store because no number was connected. This article does not list status names until they can be checked in the app. The Message Logs location in the Customer Engagement article should also be verified.

## Configuration options

| Option | Where | What it does |
| - | - | - |
| Inbox settings | WhatsApp inbox | Controls how the inbox works |
| AI agent | WhatsApp inbox | Opens the AI agent for replies |
| View past activity | Business Brand WhatsApp | Shows past WhatsApp activity |
| WhatsApp Approval Status | Customer notifications | Shows the approval status of your messages |

## Practical example

A merchant sends an abandoned cart reminder. A customer replies "Is COD available?" in WhatsApp. The reply appears in the WhatsApp inbox, and the team can answer it from COD King.

## Verification

* Send a test message from a connected number and confirm it appears in **View past activity** or in the inbox.
* Reply from your test phone and confirm the reply shows in the inbox.

## Troubleshooting

* **The inbox is empty.** Connect your WhatsApp number first.
* **You cannot find past messages.** Check **View past activity** on the Business Brand WhatsApp page.

## Important notes and limitations

* Do not share customer phone numbers when you capture screenshots of logs.
* Confirm message statuses in the app before you rely on them for support decisions.


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