# COD King Documentation

> Official documentation for COD King — configure and manage Cash on Delivery workflows for your Shopify store.

- [Introduction](https://codking.tech/documentation/index.md): Welcome to the official COD King documentation. Learn how to configure COD workflows, customer engagement, and SMS integrations for your Shopify store.
- [OTP Verification Overview](https://codking.tech/documentation/otp-verification/overview.md): Understand COD OTP verification and where it fits in your order workflow.
- [Pre-order OTP](https://codking.tech/documentation/otp-verification/pre-order-otp.md): Verify the shopper's mobile number with a code before a COD order is placed. Covers activation, OnePass, payment method and tag, shipping rules, countries and the phone blacklist.
- [Customize the OTP Popup](https://codking.tech/documentation/otp-verification/customize-otp-popup.md): Change the logo, button labels, wording and error messages of the OTP popup, decide which store pages it runs on, and use the live preview to test every screen.
- [Post-order OTP](https://codking.tech/documentation/otp-verification/post-order-otp.md): Verify a COD order after it is placed, on the Thank You and Order Status pages. Covers the theme blocks, OTP box text, retries, auto-cancel, SMS template and the custom script.
- [WhatsApp COD Verification](https://codking.tech/documentation/otp-verification/whatsapp-cod-verification.md): Send a WhatsApp message with a confirm link after a COD order is placed. Covers the switch, the test message, the verification tag, auto verify and the cancel button.
- [Shopify Plus Checkout OTP](https://codking.tech/documentation/otp-verification/shopify-plus-checkout.md): Add an OTP block inside Shopify's own checkout so customers verify COD on the Payment step. Available for Shopify Plus stores.
- [OTP Analytics and Message Logs](https://codking.tech/documentation/otp-verification/analytics.md): Find OTP messages and verified orders in COD King Analytics, filter the Message Logs, and export them.
- [Partial Payment](https://codking.tech/documentation/partial-payment/overview.md): Let shoppers pay a small amount online at checkout and the rest in cash or digitally on delivery. Learn what Partial Payment does, why it cuts returns, and where each setting lives.
- [Set Up and Activate Partial Payment](https://codking.tech/documentation/partial-payment/setup.md): Install COD King, check your payment gateway, open Partial payments & COD, add the app embed and switch Partial Payment on.
- [Payment Rules and Rule Types](https://codking.tech/documentation/partial-payment/payment-rules.md): How the payment rules list works, how to add, edit, reorder and delete a rule, and what each of the four rule types (Percentage, Fixed, Full Payment and Cash on Delivery) does.
- [Who Sees a Payment Rule](https://codking.tech/documentation/partial-payment/rule-conditions.md): Hide or show a payment rule by customer risk, cart value, number of items, product, variant, collection, zipcode, phone number or email.
- [What a Payment Rule Shows and Charges](https://codking.tech/documentation/partial-payment/rule-pricing-and-display.md): Add shipping charges, discounts and a returning-customer discount to a rule, and control the text shoppers see with display settings and placeholders.
- [Partial Payment Advanced Settings](https://codking.tech/documentation/partial-payment/advanced-settings.md): Store-wide settings for Partial Payment: tax handling, the shipping rate keyword, Same Order vs New Order, plus Meta Pixel and Google Ads tracking.
- [Customer Experience and Branding](https://codking.tech/documentation/partial-payment/customer-experience.md): Control the Pay via screen your shoppers see: show or hide partial payments, rename the headings, edit fee and discount badges, set the no-option message, and test it as a shopper.
- [Partial Payment Analytics](https://codking.tech/documentation/partial-payment/analytics.md): Where to see how many orders were secured by partial payment, how much was collected upfront, and the individual orders.
- [COD fees/COD Charges](https://codking.tech/documentation/setting-cod-fees-in-shopify.md): If you offer cash on delivery, you already know it drives sales—but it also eats into margins through failed deliveries and courier surcharges. Charging a small COD fee helps cover that cost, and this guide walks you through setting it up in COD King.
- [Customer Engagement](https://codking.tech/documentation/setting-sms-and-whatsapp-in-shopify.md): If you offer cash on delivery, you already know it drives sales but it also eats into margins through failed deliveries and courier surcharges. Charging a small COD fee helps cover that cost, and this guide walks you through setting it up in COD King.
- [Prepaid Discount](https://codking.tech/documentation/setting-prepaid-discount-in-shopify.md)
- [COD to Prepaid](https://codking.tech/documentation/setting-cod-to-prepaid-conversion-in-shopify.md)
- [Connect Twilio account to Shopify](https://codking.tech/documentation/local-sms-gateway/connect-twilio-account-to-shopify.md)
- [Connect Wavecell (8x8 Connect) to COD King](https://codking.tech/documentation/local-sms-gateway/connect-wavecell.md): Learn how to configure Wavecell (8x8 Connect) as a Local SMS Operator in COD King.
- [Connect Movider (Philippines) to COD King](https://codking.tech/documentation/local-sms-gateway/connect-movider.md): Learn how to configure Movider as a Local SMS Operator in COD King.
- [Connect VeevoTech SMS to COD King](https://codking.tech/documentation/local-sms-gateway/connect-veevotech.md)
- [Connect eSMS SMS to COD King](https://codking.tech/documentation/local-sms-gateway/connect-esms.md)
- [Connect BoomCast SMS to COD King](https://codking.tech/documentation/local-sms-gateway/connect-boomcast.md): Learn how to connect BoomCast SMS with COD King for sending customer notifications.
- [Connect ThaiBulkSMS SMS to COD King](https://codking.tech/documentation/local-sms-gateway/connect-thaibulksms.md): Learn how to connect ThaiBulkSMS with COD King for sending customer SMS notifications in Thailand.
- [Connect iSmart SMS to COD King](https://codking.tech/documentation/local-sms-gateway/connect-ismart.md): Learn how to connect iSmart SMS with COD King for sending SMS notifications to customers in Oman.
- [Connect WinSMS SMS to COD King](https://codking.tech/documentation/local-sms-gateway/connect-winsms.md): Learn how to connect WinSMS SMS with COD King for sending SMS notifications to customers in Tunisia.
- [Connect PalPigeon SMS to COD King](https://codking.tech/documentation/local-sms-gateway/connect-palpigeon.md): Learn how to connect PalPigeon (Turkey) with COD King to send SMS notifications to customers.
- [Connect Branded SMS to COD King](https://codking.tech/documentation/local-sms-gateway/connect-brandedsms.md): Connect your Branded SMS Pakistan account with COD King to send SMS notifications to customers in Pakistan.
- [Connect BulkSmsBdService to COD King](https://codking.tech/documentation/local-sms-gateway/connect-bulksms-bd-service.md): Connect your Bulk SMS BD account with COD King to send SMS notifications to customers in Bangladesh.
- [Connect ProWebSms to COD King](https://codking.tech/documentation/local-sms-gateway/connect-prowebsems.md): Connect your ProWebSms account with COD King to send SMS notifications to customers worldwide.
- [Branded WhatsApp – Introduction and How It Works](https://codking.tech/documentation/branded-whatsapp/introduction.md): Learn what Branded WhatsApp is, how it differs from standard notifications, and what it costs.
- [Branded WhatsApp – Creating a New Template and Binding Events](https://codking.tech/documentation/branded-whatsapp/templates-and-events.md): Understand the difference between creating a WhatsApp template and binding it to an event in COD King.
- [Branded WhatsApp – Abandoned Cart](https://codking.tech/documentation/branded-whatsapp/abandoned-cart.md): Recover abandoned checkouts with a WhatsApp reminder from your own brand number.
- [Branded WhatsApp – COD to Prepaid](https://codking.tech/documentation/branded-whatsapp/cod-to-prepaid.md): Use WhatsApp to encourage COD customers to pay online.
- [Branded WhatsApp – Checking Activity Logs and Understanding Replies](https://codking.tech/documentation/branded-whatsapp/activity-logs-and-replies.md): Find where WhatsApp activity and customer replies appear in COD King.
- [Branded WhatsApp – Campaign Management with COD King](https://codking.tech/documentation/branded-whatsapp/campaign-management.md): Set up, send and monitor WhatsApp campaigns from COD King, with the audiences and campaigns available today.
- [COD Form](https://codking.tech/documentation/cod-form/overview.md): The COD Form is a pop-up order form that opens when a shopper taps your COD button, so they can place a Cash on Delivery order without ever leaving the page.
- [COD Form Setup](https://codking.tech/documentation/cod-form/setup.md): Turn the COD Form on, choose where the COD button shows, set the countries, phone verification and address suggestions.
- [COD Form Buttons](https://codking.tech/documentation/cod-form/buttons.md): Change the text, colours, placement and behaviour of the Buy with COD button on your product page, cart page and cart drawer.
- [COD Form Designer](https://codking.tech/documentation/cod-form/form-designer.md): Choose the fields shoppers fill in, arrange the form blocks, style the form, edit every text and set what happens after the order is placed.
- [COD Form Fraud Protection](https://codking.tech/documentation/cod-form/fraud-protection.md): Block unwanted buyers, limit repeat orders, filter bots and remove full COD for risky buyers.
- [COD Form Offers](https://codking.tech/documentation/cod-form/offers.md): Raise your average order value with quantity offers, bundles, order bumps, upsells, downsells, free-shipping and gift bars, and A/B tests inside the COD Form.
- [COD Form Analytics](https://codking.tech/documentation/cod-form/analytics.md): See how many shoppers open the COD Form, how many order, and where they drop off.
- [COD Form Advanced Settings](https://codking.tech/documentation/cod-form/advanced-settings.md): Shipping rates, order total limits, discount codes, pay-online, abandoned forms, inline form and privacy options for the COD Form.
- [Business Brand WhatsApp](https://codking.tech/documentation/business-whatsapp/overview.md): Send order updates, COD confirmations and reminders from your own verified WhatsApp Business number. See where the settings live, what the dashboard shows and what each of the 14 customer notifications does.
- [Meta and WhatsApp Approval Process](https://codking.tech/documentation/business-whatsapp/meta-approval.md): What Meta (Facebook) checks before you can send WhatsApp messages from your own number: business portfolio, verification, display name, templates and sending limits.
- [Connect and Test Your WhatsApp Number](https://codking.tech/documentation/business-whatsapp/connect-number.md): Review your WhatsApp Business number and its connection to Meta, set a label, add another number and send a test template message.
- [Set Up WhatsApp Notifications](https://codking.tech/documentation/business-whatsapp/notifications.md): Choose which order events send a WhatsApp message, pick the template for each, set a delay, map the variables and test it.
- [WhatsApp Templates](https://codking.tech/documentation/business-whatsapp/templates.md): Browse your approved WhatsApp templates, add a pre-made one with one click, or write your own and submit it to Meta for approval.
- [WhatsApp Inbox](https://codking.tech/documentation/whatsapp-inbox/overview.md): Read and answer customer WhatsApp messages in one place. Learn the conversation list, filters, labels, reply window and the AI on and off switch.
- [WhatsApp Inbox Settings](https://codking.tech/documentation/whatsapp-inbox/settings.md): Set read receipts, welcome and away messages, business hours, keyword replies, saved replies and labels for your WhatsApp inbox.
- [Set Up the WhatsApp AI Agent](https://codking.tech/documentation/whatsapp-inbox/ai-agent-setup.md): Switch the AI agent on, choose what it answers, set its name and tone, add a discount limit and decide when it hands a chat to your team.
- [AI Agent Knowledge, Test, Credits and Activity](https://codking.tech/documentation/whatsapp-inbox/ai-agent-knowledge-credits.md): Teach the AI agent about your store, try it for free before going live, buy credits, turn on auto-recharge and review what it did.
- [Troubleshooting](https://codking.tech/documentation/guides/troubleshooting.md): Get help with common COD King issues and contact our support team.
- [Frequently Asked Questions](https://codking.tech/documentation/support/faq.md): Find answers to common questions about COD King, COD workflows, payments, customer verification, messaging, Local SMS Gateways, and support.
- [Changelog](https://codking.tech/documentation/support/changelog.md): Product updates and release notes for COD King.


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