> ## Documentation Index > Fetch the complete documentation index at: https://codking.tech/documentation/llms.txt > Use this file to discover all available pages before exploring further. # WhatsApp Inbox Settings > Set read receipts, welcome and away messages, business hours, keyword replies, saved replies and labels for your WhatsApp inbox. Inbox settings control how the inbox behaves for every conversation. Open it from **Inbox settings** at the top of the [WhatsApp inbox](https://codking.tech/documentation/whatsapp-inbox/overview.md). Most settings are saved with the **Save** button at the top right of the page. The button stays grey until you change something. **Saved replies** and **Labels** save right away. ## General ![Inbox settings General section with Send read receipts and Label conversations automatically ticked, and the start of the Welcome message section](https://mintcdn.com/codking/YMcHEa0zR91M3ULO/images/wi-05-settings-general.png?fit=max\&auto=format\&n=YMcHEa0zR91M3ULO\&q=85\&s=1cb66d940a5cb86b9c3b994261c66911) | Setting | What it does | | - | - | | **Send read receipts** | Customers see blue ticks when someone on your team opens their conversation. | | **Label conversations automatically** | Adds **Campaign reply**, **Notification reply** and **Cancel request** labels based on what the customer replied to or wrote. | ## Welcome message The welcome message is sent automatically the first time a customer messages you. It is not sent if your team replied in the last 6 hours. ![Welcome message box with a short greeting and the customer detail buttons, followed by the Away message section](https://mintcdn.com/codking/YMcHEa0zR91M3ULO/images/wi-06-welcome-away.png?fit=max\&auto=format\&n=YMcHEa0zR91M3ULO\&q=85\&s=7018ce24dc7f6f70d84be2b4e4f04adc) Tick **Send a welcome message**, then write the text. It can be up to 1,024 characters. Under **Insert customer details**, click a button to add a field that fills in for each customer: **Customer name**, **First name**, **Order number**, **Order status**, **Tracking link**, **Order amount** or **Store name**. They appear in the text as placeholders such as `{{first_name}}`. > [!TIP] > > Keep the welcome message short and set an expectation, for example "We'll reply shortly". The default text does this. ## Away message The away message is sent automatically when a customer writes outside your business hours. COD King sends at most one automatic reply every 6 hours to the same customer. Tick **Send an away message** and write the text. It uses the same customer detail buttons and the same 1,024 character limit. ## Business hours ![Business hours section with Open all the time selected, followed by the Keyword replies section](https://mintcdn.com/codking/YMcHEa0zR91M3ULO/images/wi-07-hours-keywords.png?fit=max\&auto=format\&n=YMcHEa0zR91M3ULO\&q=85\&s=61e49ced1b944f4277c528dcc4528f24) Business hours are used by the away message and by the [unanswered conversation email](#unanswered-conversation-email). * **Open all the time.** Every message counts as inside business hours, so no away message is sent. * **Set business hours.** Choose your opening times for each day. ![Business hours with Set business hours selected showing a row for each day with Closed tick box and start and end times](https://mintcdn.com/codking/YMcHEa0zR91M3ULO/images/wi-08-business-hours.png?fit=max\&auto=format\&n=YMcHEa0zR91M3ULO\&q=85\&s=b0cde194856a5ae0a1b54f10887d8d31) Each day has a **Closed** tick box and a start and end time. The screenshot shows 09:00 to 18:00 from Monday to Saturday with Sunday closed. Times follow your Shopify store's time zone, which is shown under the table. ## Keyword replies Keyword replies answer automatically when a customer's message contains a word you choose. They are checked first, then the away message, then the welcome message. So a keyword reply wins over both. ![A keyword reply rule with the Keywords box, the match type, the Reply box and the customer detail buttons](https://mintcdn.com/codking/YMcHEa0zR91M3ULO/images/wi-09-keyword-reply.png?fit=max\&auto=format\&n=YMcHEa0zR91M3ULO\&q=85\&s=4a34f02d39043a1289ac75d2be75e494) Click **Add keyword reply** to add a rule. | Field | What it does | | - | - | | **Keywords** | The words to look for, for example `track` or `where is my order`. Press Enter or type a comma after each keyword. You can add up to 10. | | **Match type** | Set to **Message contains the word** by default. | | **Reply** | The message sent back, up to 1,024 characters. Use the customer detail buttons to add the order number, tracking link and more. | | **On** | Tick to keep the rule active. Untick to pause it without deleting it. | | **Delete (bin icon)** | Removes the rule. | > [!NOTE] > > A good first rule: keywords `track, where is my order`, reply with the **Tracking link** button. The Reply box is empty until you write it. ## Unanswered conversation email ![Unanswered conversation email option with a 30 minutes without a reply setting, followed by the Saved replies section with one reply called tracking](https://mintcdn.com/codking/YMcHEa0zR91M3ULO/images/wi-10-email-saved-replies.png?fit=max\&auto=format\&n=YMcHEa0zR91M3ULO\&q=85\&s=3c57a16a0fa889f5552cbbcdf5674a77) When this is on, COD King emails the assigned teammate, or the store owner if nobody is assigned, when a customer waits too long during your business hours. Tick **Send an email when a customer is waiting** and choose how long to wait in **Send after**. The screenshot shows **30 minutes without a reply**. ## Saved replies Saved replies are ready-made answers shared with your whole team. In a conversation, type `/` in the reply box and pick a saved reply to use it. Each saved reply has a name and a shortcut. The example in the screenshot is named **tracking**, with the shortcut `/tracking`. Click the pencil to edit it, the bin to delete it, or **Add saved reply** to create a new one. Saved replies save right away. ## Labels ![Labels section listing the seven built-in labels with a pencil edit icon and an Add label button](https://mintcdn.com/codking/YMcHEa0zR91M3ULO/images/wi-11-labels-settings.png?fit=max\&auto=format\&n=YMcHEa0zR91M3ULO\&q=85\&s=e2f0788a0384b4f39c0f1e9cb8268738) Labels sort your conversations. The seven built-in labels are marked **Built-in**. Click the pencil to edit one, or **Add label** to create your own. Changes here save right away. > [card] [WhatsApp inbox](https://codking.tech/documentation/whatsapp-inbox/overview.md) > > How to read, filter and reply to conversations. > [card] [AI agent](https://codking.tech/documentation/whatsapp-inbox/ai-agent-setup.md) > > Let the AI agent answer for you. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.