Once your WhatsApp number is connected, COD King shows customer replies in the WhatsApp inbox, and past activity is available from the Business Brand WhatsApp page.
After your number is connected, each customer message appears in the inbox. Your team can reply from COD King.
Needs verification: Message statuses (such as sent, delivered, read and failed), timestamps, delivery and failure details, and reply fields were not visible on the dev store because no number was connected. This article does not list status names until they can be checked in the app. The Message Logs location in the Customer Engagement article should also be verified.
A merchant sends an abandoned cart reminder. A customer replies “Is COD available?” in WhatsApp. The reply appears in the WhatsApp inbox, and the team can answer it from COD King.
Do not share customer phone numbers when you capture screenshots of logs.
Confirm message statuses in the app before you rely on them for support decisions.
{"docsConfig":{"theme":"mint","$schema":"https://mintlify.com/docs.json","name":"COD King Documentation","description":"Official documentation for COD King — configure and manage Cash on Delivery workflows for your Shopify store.","colors":{"primary":"#196bf5","light":"#4C8DF7","dark":"#0B4FC2"},"logo":{"light":"https://mintcdn.com/codking/bTZqp1QmGOkbuICj/images/withbglogo2.png?fit=max\u0026auto=format\u0026n=bTZqp1QmGOkbuICj\u0026q=85\u0026s=2342e0e9511f98c0a18f23ce47244c2f","dark":"https://mintcdn.com/codking/bTZqp1QmGOkbuICj/images/withbglogo2.png?fit=max\u0026auto=format\u0026n=bTZqp1QmGOkbuICj\u0026q=85\u0026s=2342e0e9511f98c0a18f23ce47244c2f","href":"https://codking.tech/"},"favicon":"https://mintcdn.com/codking/o9R0nutNDYrv62Dh/logo/CK%20logo%20icon-1200px.png?fit=max\u0026auto=format\u0026n=o9R0nutNDYrv62Dh\u0026q=85\u0026s=3aa5b1ed579fc29e186304324b2e9b50","appearance":{"default":"light","strict":true},"background":{"decoration":"gradient"},"navbar":{"links":[{"href":"mailto:support@notifiktech.com","label":"Support"}]},"search":{"prompt":"Search Codking docs..."},"seo":{"metatags":{"og:title":"COD King Documentation","og:description":"Official guides and documentation for COD King on Shopify.","og:site_name":"Codking Docs"}},"contextual":{"options":["copy","view","chatgpt","claude","assistant"],"display":"header"},"styling":{"latex":false},"navigation":{"pages":[]}},"deployment":{"deploymentMetadataValue":{"subdomain":"codking","hasAudioNarration":false,"actualSubdomain":"codking","customDomains":["docs.codking.tech"],"gitSource":{"type":"github","owner":"rabbitpay2026","repo":"codking-docs","deployBranch":"main","contentDirectory":"","isPrivate":false,"mountPath":"","label":""},"feedback":{"agentFeedback":false,"edits":false,"issues":false,"thumbs":false},"entitlements":{},"buildId":"6ae1fe29f9cefd8f8d7a399d","clientVersion":"0.0.4087","searchFilterCounts":[{"language":"default","tag":"Documentation","count":58},{"language":"default","tag":"Core Features","count":55},{"language":"default","tag":"Local SMS Gateway","count":13},{"language":"default","tag":"COD Form","count":8},{"language":"default","tag":"Partial Payment","count":8},{"language":"default","tag":"OTP Verification","count":7},{"language":"default","tag":"Branded WhatsApp","count":6},{"language":"default","tag":"Business WhatsApp","count":5},{"language":"default","tag":"WhatsApp Inbox \u0026 AI Agent","count":4},{"language":"default","tag":"Help \u0026 Support","count":2}]},"assistantConfig":{"enableAskAiButton":false,"enableStarterQuestions":false,"enableContextualStarterQuestions":false,"enableAskAiSearchBar":true},"basePath":"","hasChatPermissions":false,"hasWebMcpPermissions":false,"toggles":[],"googleFontsInlined":false},"customCss":[],"page":{"pagePath":"branded-whatsapp/activity-logs-and-replies","slug":"/branded-whatsapp/activity-logs-and-replies","pageMetadata":{"title":"Branded WhatsApp – Checking Activity Logs and Understanding Replies","sidebarTitle":"Activity Logs and Replies","description":"Find where WhatsApp activity and customer replies appear in COD King.","icon":"clock-rotate-left","href":"/documentation/branded-whatsapp/activity-logs-and-replies"},"description":{"compiledSource":"\"use strict\";\nconst {jsx: _jsx} = arguments[0];\nconst {useMDXComponents: _provideComponents} = arguments[0];\nfunction _createMdxContent(props) {\n const _components = {\n p: \"p\",\n ..._provideComponents(),\n ...props.components\n };\n return _jsx(_components.p, {\n children: \"Find where WhatsApp activity and customer replies appear in COD King.\"\n });\n}\nfunction MDXContent(props = {}) {\n const {wrapper: MDXLayout} = {\n ..._provideComponents(),\n ...props.components\n };\n return MDXLayout ? _jsx(MDXLayout, {\n ...props,\n children: _jsx(_createMdxContent, {\n ...props\n })\n }) : _createMdxContent(props);\n}\nreturn {\n default: MDXContent\n};\n","frontmatter":{},"scope":{}},"pageType":"default","mdx":{"mdxSource":{"compiledSource":"\"use strict\";const{Fragment:_Fragment,jsx:_jsx,jsxs:_jsxs}=arguments[0];const{useMDXComponents:_provideComponents}=arguments[0];function _createMdxContent(props){const _components={li:`li`,p:`p`,strong:`strong`,tbody:`tbody`,td:`td`,th:`th`,thead:`thead`,tr:`tr`,ul:`ul`,..._provideComponents(),...props.components},{Frame,Heading,OptimizedImage,Table,Warning}=_components;if(!Frame)_missingMdxReference(`Frame`,true);if(!Heading)_missingMdxReference(`Heading`,true);if(!OptimizedImage)_missingMdxReference(`OptimizedImage`,true);if(!Table)_missingMdxReference(`Table`,true);if(!Warning)_missingMdxReference(`Warning`,true);return _jsxs(_Fragment,{children:[_jsx(Heading,{level:`1`,id:`checking-activity-logs-and-understanding-replies`,children:`Checking Activity Logs and Understanding Replies`}),`\n`,_jsxs(_components.p,{children:[`Once your WhatsApp number is connected, COD King shows customer replies in the `,_jsx(_components.strong,{children:`WhatsApp inbox`}),`, and past activity is available from the `,_jsx(_components.strong,{children:`Business Brand WhatsApp`}),` page.`]}),`\n`,_jsx(Heading,{level:`2`,id:`where-to-find-activity`,children:`Where to find activity`}),`\n`,_jsxs(_components.ul,{children:[`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`WhatsApp inbox`}),`: Go to `,_jsx(_components.strong,{children:`COD King → Settings → Notifications → WhatsApp inbox`}),`. Every customer message shows here, so your team can reply from COD King.`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Past activity`}),`: On the `,_jsx(_components.strong,{children:`Business Brand WhatsApp`}),` page, click `,_jsx(_components.strong,{children:`View past activity`}),`.`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Analytics`}),`: Go to `,_jsx(_components.strong,{children:`COD King → Analytics`}),`.`]}),`\n`]}),`\n`,_jsx(Frame,{children:_jsx(OptimizedImage,{src:`https://mintcdn.com/codking/ViutZIoCweIz8q5q/images/bw-06-whatsapp-inbox-empty.png?fit=max\u0026auto=format\u0026n=ViutZIoCweIz8q5q\u0026q=85\u0026s=49354cbdc09231debcfe4d1c686b879a`,alt:`WhatsApp inbox empty state with the Connect WhatsApp number button`,\"data-og-width\":`1132`,width:`1132`,\"data-og-height\":`667`,height:`667`,\"data-path\":`images/bw-06-whatsapp-inbox-empty.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/codking/ViutZIoCweIz8q5q/images/bw-06-whatsapp-inbox-empty.png?w=280\u0026fit=max\u0026auto=format\u0026n=ViutZIoCweIz8q5q\u0026q=85\u0026s=67004dc96527c9a31d3680cac54978b7 280w, https://mintcdn.com/codking/ViutZIoCweIz8q5q/images/bw-06-whatsapp-inbox-empty.png?w=560\u0026fit=max\u0026auto=format\u0026n=ViutZIoCweIz8q5q\u0026q=85\u0026s=0d3fec4c8f4d3c8c4640d7e48e9b6665 560w, https://mintcdn.com/codking/ViutZIoCweIz8q5q/images/bw-06-whatsapp-inbox-empty.png?w=840\u0026fit=max\u0026auto=format\u0026n=ViutZIoCweIz8q5q\u0026q=85\u0026s=2ffa33e3d0415642ce451e8207c71cca 840w, https://mintcdn.com/codking/ViutZIoCweIz8q5q/images/bw-06-whatsapp-inbox-empty.png?w=1100\u0026fit=max\u0026auto=format\u0026n=ViutZIoCweIz8q5q\u0026q=85\u0026s=e66264b9ef53a4a546e48eff04f6afcf 1100w, https://mintcdn.com/codking/ViutZIoCweIz8q5q/images/bw-06-whatsapp-inbox-empty.png?w=1650\u0026fit=max\u0026auto=format\u0026n=ViutZIoCweIz8q5q\u0026q=85\u0026s=6b0e108f418225ad52b5acef6b83c527 1650w, https://mintcdn.com/codking/ViutZIoCweIz8q5q/images/bw-06-whatsapp-inbox-empty.png?w=2500\u0026fit=max\u0026auto=format\u0026n=ViutZIoCweIz8q5q\u0026q=85\u0026s=9cea400dc5b78e46d741eee9f1bc5ad2 2500w`})}),`\n`,_jsxs(_components.p,{children:[`The inbox on the dev store shows an empty state until a number is connected. It has an `,_jsx(_components.strong,{children:`AI agent`}),` button and an `,_jsx(_components.strong,{children:`Inbox settings`}),` button in the top right.`]}),`\n`,_jsx(Heading,{level:`2`,id:`how-replies-appear`,children:`How replies appear`}),`\n`,_jsx(_components.p,{children:`After your number is connected, each customer message appears in the inbox. Your team can reply from COD King.`}),`\n`,_jsx(Warning,{children:_jsxs(_components.p,{children:[_jsx(_components.strong,{children:`Needs verification:`}),` Message statuses (such as sent, delivered, read and failed), timestamps, delivery and failure details, and reply fields were not visible on the dev store because no number was connected. This article does not list status names until they can be checked in the app. The Message Logs location in the Customer Engagement article should also be verified.`]})}),`\n`,_jsx(Heading,{level:`2`,id:`configuration-options`,children:`Configuration options`}),`\n`,_jsxs(Table,{children:[_jsx(_components.thead,{children:_jsxs(_components.tr,{children:[_jsx(_components.th,{children:`Option`}),_jsx(_components.th,{children:`Where`}),_jsx(_components.th,{children:`What it does`})]})}),_jsxs(_components.tbody,{children:[_jsxs(_components.tr,{children:[_jsx(_components.td,{children:`Inbox settings`}),_jsx(_components.td,{children:`WhatsApp inbox`}),_jsx(_components.td,{children:`Controls how the inbox works`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:`AI agent`}),_jsx(_components.td,{children:`WhatsApp inbox`}),_jsx(_components.td,{children:`Opens the AI agent for replies`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:`View past activity`}),_jsx(_components.td,{children:`Business Brand WhatsApp`}),_jsx(_components.td,{children:`Shows past WhatsApp activity`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:`WhatsApp Approval Status`}),_jsx(_components.td,{children:`Customer notifications`}),_jsx(_components.td,{children:`Shows the approval status of your messages`})]})]})]}),`\n`,_jsx(Heading,{level:`2`,id:`practical-example`,children:`Practical example`}),`\n`,_jsx(_components.p,{children:`A merchant sends an abandoned cart reminder. A customer replies “Is COD available?” in WhatsApp. The reply appears in the WhatsApp inbox, and the team can answer it from COD King.`}),`\n`,_jsx(Heading,{level:`2`,id:`verification`,children:`Verification`}),`\n`,_jsxs(_components.ul,{children:[`\n`,_jsxs(_components.li,{children:[`Send a test message from a connected number and confirm it appears in `,_jsx(_components.strong,{children:`View past activity`}),` or in the inbox.`]}),`\n`,_jsx(_components.li,{children:`Reply from your test phone and confirm the reply shows in the inbox.`}),`\n`]}),`\n`,_jsx(Heading,{level:`2`,id:`troubleshooting`,children:`Troubleshooting`}),`\n`,_jsxs(_components.ul,{children:[`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`The inbox is empty.`}),` Connect your WhatsApp number first.`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`You cannot find past messages.`}),` Check `,_jsx(_components.strong,{children:`View past activity`}),` on the Business Brand WhatsApp page.`]}),`\n`]}),`\n`,_jsx(Heading,{level:`2`,id:`important-notes-and-limitations`,children:`Important notes and limitations`}),`\n`,_jsxs(_components.ul,{children:[`\n`,_jsx(_components.li,{children:`Do not share customer phone numbers when you capture screenshots of logs.`}),`\n`,_jsx(_components.li,{children:`Confirm message statuses in the app before you rely on them for support decisions.`}),`\n`]})]})}function MDXContent(props={}){const{wrapper:MDXLayout}={..._provideComponents(),...props.components};return MDXLayout?_jsx(MDXLayout,{...props,children:_jsx(_createMdxContent,{...props})}):_createMdxContent(props)}return{default:MDXContent};function _missingMdxReference(id,component){throw new Error(`Expected `+(component?`component`:`object`)+\" `\"+id+\"` to be defined: you likely forgot to import, pass, or provide it.\")}","frontmatter":{},"scope":{"config":{},"pageMetadata":{"title":"Branded WhatsApp – Checking Activity Logs and Understanding Replies","sidebarTitle":"Activity Logs and Replies","description":"Find where WhatsApp activity and customer replies appear in COD King.","icon":"clock-rotate-left","href":"/documentation/branded-whatsapp/activity-logs-and-replies"}}},"mdxSourceWithNoJs":null},"mdxExtracts":{"tableOfContents":[{"title":"Checking Activity Logs and Understanding Replies","slug":"checking-activity-logs-and-understanding-replies","depth":1,"children":[]},{"title":"Where to find activity","slug":"where-to-find-activity","depth":2,"children":[]},{"title":"How replies appear","slug":"how-replies-appear","depth":2,"children":[]},{"title":"Configuration options","slug":"configuration-options","depth":2,"children":[]},{"title":"Practical example","slug":"practical-example","depth":2,"children":[]},{"title":"Verification","slug":"verification","depth":2,"children":[]},{"title":"Troubleshooting","slug":"troubleshooting","depth":2,"children":[]},{"title":"Important notes and limitations","slug":"important-notes-and-limitations","depth":2,"children":[]}],"codeExamples":{}},"jsLinks":[],"subdomain":"codking","siteName":"COD King Documentation","title":"COD King Documentation","navMaps":{"firstHrefInVersion":{},"firstHrefInLanguage":{}},"lastModified":"2026-10-22T14:09:57.613Z","originalFileLocation":"branded-whatsapp/activity-logs-and-replies.mdx"},"headHtml":"\u003cscript data-mint-head>(function(){var d=document.documentElement,p=\"light\";if(!p){try{p=localStorage.getItem(\"isDarkMode\")}catch(e){}if(p==='true')p='dark';else if(p==='false')p='light';if(p!=='light'\u0026\u0026p!=='dark'\u0026\u0026p!=='system')p=\"light\"}var r=p==='system'?(matchMedia(\"(prefers-color-scheme: dark)\").matches?'dark':'light'):p;d.classList.remove(r==='dark'?'light':'dark');d.classList.add(r);d.setAttribute(\"data-theme-preference\",p)})();\u003c/script>\u003cmeta data-mint-head name=\"description\" content=\"Find where WhatsApp activity and customer replies appear in COD King.\">\u003cmeta data-mint-head name=\"application-name\" content=\"COD King Documentation\">\u003cmeta data-mint-head name=\"generator\" content=\"Mintlify\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"192x192\" href=\"/mintlify-assets/_mintlify/favicons/codking/DotHRvwAU3jYMS2L/_generated/favicon/android-chrome-192x192.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"apple-touch-icon\" type=\"image/png\" sizes=\"180x180\" href=\"/mintlify-assets/_mintlify/favicons/codking/DotHRvwAU3jYMS2L/_generated/favicon/apple-touch-icon.png\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"/mintlify-assets/_mintlify/favicons/codking/DotHRvwAU3jYMS2L/_generated/favicon/favicon-16x16.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"/mintlify-assets/_mintlify/favicons/codking/DotHRvwAU3jYMS2L/_generated/favicon/favicon-32x32.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"/mintlify-assets/_mintlify/favicons/codking/DotHRvwAU3jYMS2L/_generated/favicon/favicon.ico\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"192x192\" href=\"/mintlify-assets/_mintlify/favicons/codking/DotHRvwAU3jYMS2L/_generated/favicon-dark/android-chrome-192x192.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"/mintlify-assets/_mintlify/favicons/codking/DotHRvwAU3jYMS2L/_generated/favicon-dark/favicon-16x16.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"/mintlify-assets/_mintlify/favicons/codking/DotHRvwAU3jYMS2L/_generated/favicon-dark/favicon-32x32.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"/mintlify-assets/_mintlify/favicons/codking/DotHRvwAU3jYMS2L/_generated/favicon-dark/favicon.ico\" media=\"(prefers-color-scheme: dark)\">\u003cmeta data-mint-head property=\"og:title\" content=\"COD King Documentation\">\u003cmeta data-mint-head property=\"og:description\" content=\"Official guides and documentation for COD King on Shopify.\">\u003cmeta data-mint-head property=\"og:site_name\" content=\"Codking Docs\">\u003cmeta data-mint-head property=\"og:url\" content=\"https://codking.tech/documentation/branded-whatsapp/activity-logs-and-replies\">\u003cmeta data-mint-head property=\"og:type\" content=\"website\">\u003cmeta data-mint-head property=\"og:image\" content=\"https://codking.mintlify.site/_mintlify/api/og/v2?division=Branded+WhatsApp\u0026amp;title=Branded+WhatsApp+%E2%80%93+Checking+Activity+Logs+and+Understanding+Replies\u0026amp;description=Find+where+WhatsApp+activity+and+customer+replies+appear+in+COD+King.\u0026amp;theme=1c82a0961101ed6897134fee\u0026amp;signature=3d142105e889ada4920984cdf18a7c97c4ced2bd6b469592e84fbb0c285cbd93\">\u003cmeta data-mint-head property=\"og:image:width\" content=\"1200\">\u003cmeta data-mint-head property=\"og:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"twitter:card\" content=\"summary_large_image\">\u003cmeta data-mint-head name=\"twitter:title\" content=\"COD King Documentation\">\u003cmeta data-mint-head name=\"twitter:description\" content=\"Official guides and documentation for COD King on Shopify.\">\u003cmeta data-mint-head name=\"twitter:image\" content=\"https://codking.mintlify.site/_mintlify/api/og/v2?division=Branded+WhatsApp\u0026amp;title=Branded+WhatsApp+%E2%80%93+Checking+Activity+Logs+and+Understanding+Replies\u0026amp;description=Find+where+WhatsApp+activity+and+customer+replies+appear+in+COD+King.\u0026amp;theme=1c82a0961101ed6897134fee\u0026amp;signature=3d142105e889ada4920984cdf18a7c97c4ced2bd6b469592e84fbb0c285cbd93\">\u003cmeta data-mint-head name=\"twitter:image:width\" content=\"1200\">\u003cmeta data-mint-head name=\"twitter:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"msapplication-config\" content=\"/mintlify-assets/_mintlify/favicons/codking/DotHRvwAU3jYMS2L/_generated/favicon/browserconfig.xml\">\u003cmeta data-mint-head name=\"apple-mobile-web-app-title\" content=\"COD King Documentation\">\u003cmeta data-mint-head name=\"msapplication-TileColor\" content=\"#196bf5\">\u003clink data-mint-head rel=\"canonical\" href=\"https://codking.tech/documentation/branded-whatsapp/activity-logs-and-replies\">\u003clink data-mint-head rel=\"alternate\" type=\"application/xml\" href=\"/sitemap.xml\">\u003clink data-mint-head rel=\"alternate\" type=\"text/markdown\" href=\"/branded-whatsapp/activity-logs-and-replies.md\">\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https://codking.tech/documentation/#organization\",\"name\":\"COD King Documentation\",\"url\":\"https://codking.tech/documentation\",\"logo\":{\"@type\":\"ImageObject\",\"url\":\"https://mintcdn.com/codking/bTZqp1QmGOkbuICj/images/withbglogo2.png?fit=max\u0026auto=format\u0026n=bTZqp1QmGOkbuICj\u0026q=85\u0026s=2342e0e9511f98c0a18f23ce47244c2f\"}},{\"@type\":\"WebSite\",\"@id\":\"https://codking.tech/documentation#website\",\"name\":\"COD King Documentation\",\"url\":\"https://codking.tech/documentation\",\"publisher\":{\"@id\":\"https://codking.tech/documentation/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https://codking.tech/documentation/branded-whatsapp/activity-logs-and-replies#webpage\",\"url\":\"https://codking.tech/documentation/branded-whatsapp/activity-logs-and-replies\",\"name\":\"Branded WhatsApp – Checking Activity Logs and Understanding Replies\",\"description\":\"Find where WhatsApp activity and customer replies appear in COD King.\",\"dateModified\":\"2026-10-22T14:09:57.613Z\",\"isPartOf\":{\"@id\":\"https://codking.tech/documentation#website\"},\"breadcrumb\":{\"@id\":\"https://codking.tech/documentation/branded-whatsapp/activity-logs-and-replies#breadcrumb\"}},{\"@type\":\"BreadcrumbList\",\"@id\":\"https://codking.tech/documentation/branded-whatsapp/activity-logs-and-replies#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Core Features\",\"item\":\"https://codking.tech/documentation/otp-verification/overview\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Branded WhatsApp\",\"item\":\"https://codking.tech/documentation/branded-whatsapp/introduction\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Branded WhatsApp – Checking Activity Logs and Understanding Replies\",\"item\":\"https://codking.tech/documentation/branded-whatsapp/activity-logs-and-replies\"}]},{\"@type\":[\"Article\",\"TechArticle\"],\"@id\":\"https://codking.tech/documentation/branded-whatsapp/activity-logs-and-replies#article\",\"headline\":\"Branded WhatsApp – Checking Activity Logs and Understanding Replies\",\"name\":\"Branded WhatsApp – Checking Activity Logs and Understanding Replies\",\"description\":\"Find where WhatsApp activity and customer replies appear in COD King.\",\"url\":\"https://codking.tech/documentation/branded-whatsapp/activity-logs-and-replies\",\"mainEntityOfPage\":{\"@id\":\"https://codking.tech/documentation/branded-whatsapp/activity-logs-and-replies#webpage\"},\"dateModified\":\"2026-10-22T14:09:57.613Z\",\"publisher\":{\"@id\":\"https://codking.tech/documentation/#organization\"},\"isPartOf\":{\"@id\":\"https://codking.tech/documentation#website\"}}]}\u003c/script>\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@type\":\"WebSite\",\"name\":\"COD King Documentation\",\"creator\":{\"@type\":\"Organization\",\"name\":\"Mintlify\",\"url\":\"https://mintlify.com\"}}\u003c/script>","siteName":"COD King Documentation","nav":{"global":null,"tabs":[{"tab":"Documentation","groups":[{"group":"Getting Started","pages":[{"title":"Introduction","icon":{"name":"book-reader","style":"regular","library":"fontawesome"},"href":"/documentation"}]},{"group":"Integrations","icon":"puzzle-piece","hidden":true,"pages":[]},{"group":"Engagement","icon":"messages","hidden":true,"pages":[]},{"group":"Orders \u0026 Analytics","icon":"chart-line","hidden":true,"pages":[]},{"group":"Core Features","pages":[{"group":"OTP Verification","icon":"shield","pages":[{"title":"OTP Verification Overview","sidebarTitle":"OTP Verification","icon":"shield-check","href":"/documentation/otp-verification/overview"},{"title":"Pre-order OTP","sidebarTitle":"Pre-order OTP","icon":"mobile","href":"/documentation/otp-verification/pre-order-otp"},{"title":"Customize the OTP Popup","sidebarTitle":"Customize the popup","icon":"paintbrush","href":"/documentation/otp-verification/customize-otp-popup"},{"title":"Post-order OTP","sidebarTitle":"Post-order OTP","icon":"clock","href":"/documentation/otp-verification/post-order-otp"},{"title":"WhatsApp COD Verification","sidebarTitle":"WhatsApp COD verification","icon":"message","href":"/documentation/otp-verification/whatsapp-cod-verification"},{"title":"Shopify Plus Checkout OTP","sidebarTitle":"Shopify Plus checkout","icon":"cart-shopping","href":"/documentation/otp-verification/shopify-plus-checkout"},{"title":"OTP Analytics and Message Logs","sidebarTitle":"Analytics","icon":"chart-line","href":"/documentation/otp-verification/analytics"},{"title":"OTP Verification on Shopify","sidebarTitle":"OTP Verification","hidden":true,"href":"/documentation/setting-otp-verification-on-shopify"}]},{"group":"Partial Payment","icon":"split","pages":[{"title":"Partial Payment","sidebarTitle":"Overview","icon":"split","href":"/documentation/partial-payment/overview"},{"title":"Set Up and Activate Partial Payment","sidebarTitle":"Set up and activate","icon":"power","href":"/documentation/partial-payment/setup"},{"title":"Payment Rules and Rule Types","sidebarTitle":"Payment rules","icon":"list-checks","href":"/documentation/partial-payment/payment-rules"},{"title":"Who Sees a Payment Rule","sidebarTitle":"Who sees a rule","icon":"filter","href":"/documentation/partial-payment/rule-conditions"},{"title":"What a Payment Rule Shows and Charges","sidebarTitle":"Pricing and display","icon":"receipt","href":"/documentation/partial-payment/rule-pricing-and-display"},{"title":"Partial Payment Advanced Settings","sidebarTitle":"Advanced settings","icon":"sliders","href":"/documentation/partial-payment/advanced-settings"},{"title":"Customer Experience and Branding","sidebarTitle":"Customer experience","icon":"smartphone","href":"/documentation/partial-payment/customer-experience"},{"title":"Partial Payment Analytics","sidebarTitle":"Analytics","icon":"chart-line","href":"/documentation/partial-payment/analytics"}]},{"title":"COD fees/COD Charges","icon":"cash-app","href":"/documentation/setting-cod-fees-in-shopify"},{"title":"Customer Engagement","icon":"analytics","href":"/documentation/setting-sms-and-whatsapp-in-shopify"},{"title":"Prepaid Discount","sidebarTitle":"Prepaid Discount","icon":"badge-dollar","href":"/documentation/setting-prepaid-discount-in-shopify"},{"title":"COD to Prepaid","icon":"hand-holding-dollar","href":"/documentation/setting-cod-to-prepaid-conversion-in-shopify"},{"group":"Local SMS Gateway","pages":[{"title":"Connect Twilio account to Shopify","icon":"meta","href":"/documentation/local-sms-gateway/connect-twilio-account-to-shopify"},{"title":"Connect Wavecell (8x8 Connect) to COD King","icon":"message-sms","href":"/documentation/local-sms-gateway/connect-wavecell"},{"title":"Connect Movider (Philippines) to COD King","icon":"message-arrow-up-right","href":"/documentation/local-sms-gateway/connect-movider"},{"title":"Connect VeevoTech SMS to COD King","icon":"message-dots","href":"/documentation/local-sms-gateway/connect-veevotech"},{"title":"Connect eSMS SMS to COD King","icon":"message-check","href":"/documentation/local-sms-gateway/connect-esms"},{"title":"Connect BoomCast SMS to COD King","icon":"message-captions","href":"/documentation/local-sms-gateway/connect-boomcast"},{"title":"Connect ThaiBulkSMS SMS to COD King","icon":"message-code","href":"/documentation/local-sms-gateway/connect-thaibulksms"},{"title":"Connect iSmart SMS to COD King","icon":{"name":"message-quote","style":"regular","library":"fontawesome"},"href":"/documentation/local-sms-gateway/connect-ismart"},{"title":"Connect WinSMS SMS to COD King","icon":{"name":"message-lines","style":"regular","library":"fontawesome"},"href":"/documentation/local-sms-gateway/connect-winsms"},{"title":"Connect PalPigeon SMS to COD King","icon":"message-dots","href":"/documentation/local-sms-gateway/connect-palpigeon"},{"title":"Connect Branded SMS to COD King","icon":"message-lines","href":"/documentation/local-sms-gateway/connect-brandedsms"},{"title":"Connect BulkSmsBdService to COD King","icon":{"name":"message-code","style":"regular","library":"fontawesome"},"href":"/documentation/local-sms-gateway/connect-bulksms-bd-service"},{"title":"Connect ProWebSms to COD King","icon":{"name":"message-sms","style":"regular","library":"fontawesome"},"href":"/documentation/local-sms-gateway/connect-prowebsems"}]},{"group":"Branded WhatsApp","icon":{"style":"brands","name":"whatsapp","library":"fontawesome"},"pages":[{"title":"Branded WhatsApp – Introduction and How It Works","sidebarTitle":"Introduction","icon":"whatsapp","href":"/documentation/branded-whatsapp/introduction"},{"title":"Branded WhatsApp – Creating a New Template and Binding Events","sidebarTitle":"Templates and Events","icon":"list-check","href":"/documentation/branded-whatsapp/templates-and-events"},{"title":"Branded WhatsApp – Abandoned Cart","sidebarTitle":"Abandoned Cart","icon":"cart-shopping","href":"/documentation/branded-whatsapp/abandoned-cart"},{"title":"Branded WhatsApp – COD to Prepaid","sidebarTitle":"COD to Prepaid","description":"Use WhatsApp to encourage COD customers to pay online.","icon":"arrow-right-arrow-left","href":"/documentation/branded-whatsapp/cod-to-prepaid"},{"title":"Branded WhatsApp – Checking Activity Logs and Understanding Replies","sidebarTitle":"Activity Logs and Replies","icon":"clock-rotate-left","href":"/documentation/branded-whatsapp/activity-logs-and-replies"},{"title":"Branded WhatsApp – Campaign Management with COD King","sidebarTitle":"Campaign Management","description":"Set up, send and monitor WhatsApp campaigns from COD King, with the audiences and campaigns available today.","icon":"bullhorn","href":"/documentation/branded-whatsapp/campaign-management"}]},{"group":"COD Form","icon":"rectangle-list","pages":[{"title":"COD Form","sidebarTitle":"Overview","icon":"rectangle-list","href":"/documentation/cod-form/overview"},{"title":"COD Form Setup","sidebarTitle":"Setup","icon":"gear","href":"/documentation/cod-form/setup"},{"title":"COD Form Buttons","sidebarTitle":"Buttons","icon":"computer-mouse","href":"/documentation/cod-form/buttons"},{"title":"COD Form Designer","sidebarTitle":"Form designer","icon":"pen-ruler","href":"/documentation/cod-form/form-designer"},{"title":"COD Form Fraud Protection","sidebarTitle":"Fraud protection","icon":"shield-halved","href":"/documentation/cod-form/fraud-protection"},{"title":"COD Form Offers","sidebarTitle":"Offers","icon":"tags","href":"/documentation/cod-form/offers"},{"title":"COD Form Analytics","sidebarTitle":"Analytics","icon":"chart-line","href":"/documentation/cod-form/analytics"},{"title":"COD Form Advanced Settings","sidebarTitle":"Advanced settings","icon":"sliders","href":"/documentation/cod-form/advanced-settings"}]},{"group":"Business WhatsApp","icon":"message","pages":[{"title":"Business Brand WhatsApp","sidebarTitle":"Overview","icon":"message","href":"/documentation/business-whatsapp/overview"},{"title":"Meta and WhatsApp Approval Process","sidebarTitle":"Meta approval","icon":"shield-check","href":"/documentation/business-whatsapp/meta-approval"},{"title":"Connect and Test Your WhatsApp Number","sidebarTitle":"Connect your number","icon":"phone","href":"/documentation/business-whatsapp/connect-number"},{"title":"Set Up WhatsApp Notifications","sidebarTitle":"Notifications","icon":"bell","href":"/documentation/business-whatsapp/notifications"},{"title":"WhatsApp Templates","sidebarTitle":"Templates","icon":"file-lines","href":"/documentation/business-whatsapp/templates"}]},{"group":"WhatsApp Inbox \u0026 AI Agent","icon":"inbox","pages":[{"title":"WhatsApp Inbox","sidebarTitle":"Inbox","icon":"inbox","href":"/documentation/whatsapp-inbox/overview"},{"title":"WhatsApp Inbox Settings","sidebarTitle":"Inbox settings","icon":"gear","href":"/documentation/whatsapp-inbox/settings"},{"title":"Set Up the WhatsApp AI Agent","sidebarTitle":"AI agent setup","icon":"wand-magic-sparkles","href":"/documentation/whatsapp-inbox/ai-agent-setup"},{"title":"AI Agent Knowledge, Test, Credits and Activity","sidebarTitle":"Knowledge, test and credits","icon":"book-open","href":"/documentation/whatsapp-inbox/ai-agent-knowledge-credits"}]}]},{"group":"Help \u0026 Support","icon":"life-ring","pages":[{"title":"Troubleshooting","icon":{"name":"🏵️","style":"regular","library":"fontawesome"},"href":"/documentation/guides/troubleshooting"},{"title":"Frequently Asked Questions","icon":{"name":"question-circle","style":"regular","library":"fontawesome"},"href":"/documentation/support/faq"}]}]},{"tab":"API Reference","groups":[{"group":"API","icon":"code","pages":[]}]},{"tab":"Changelog","pages":[{"title":"Changelog","href":"/documentation/support/changelog"}]}]},"basePath":"","title":"COD King Documentation","buildId":"dpl_FWZhTb2vab28gFGFH4ojka6qEznQ","deploymentId":"dpl_FWZhTb2vab28gFGFH4ojka6qEznQ","dynamics":["07c022d89b","a74be98ba7"],"chunks":["Frame-CXMGc493.js","DynamicMarkdown-D-2HDKEp.js","zoom-image-lightbox-CE4cYsJE.js","lightbox-handle-r17bVUz3.js"]}
